You have 60 days to decide if an item is right for you. Checkers Merchandise will refund or exchange an item, provided that it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached.
Please note, special collections and designer collaborations may be subject to a return policy, that may differ from our standard return policy above.
RETURN IN STORE
Returns in store are free. Just bring the item(s) you wish to return to the Bears Den at 210 East Trade St., Ste. E480, Charlotte, NC 28202 or to the merchandise stand at any in-season game at Bojangles' Coliseum. Make sure you also bring the Packing Slip and the credit or debit card you used for your purchase.
RETURN BY MAIL
We recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our warehouse. Checkers Merchandise is not responsible for lost or missing return packages. You may return items to ATTN: MERCHANDISE, 210 East Trade St., Ste. E480, Charlotte, NC 28202.
Refunds for online purchases
Your refund will be issued to the same credit card you used for the original purchase. Shipping and handling costs are not refundable.
If you mail in your return, you will receive an email confirmation. Please allow up to 2 weeks for the credit to be reflected in your account. Allow up to 2 billing cycles for the credit to appear on your credit card statement.
Exchanging items by mail
If for any reason, you are not satisfied with a product, Checkers Merchandise will be happy to exchange it for a new one. If you wish to exchange an item by mail, follow the return procedure. The item will be processed and a new item will be issued with that shipping free of charge. You will receive an email confirmation.
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation. Once a product is shipped, the Return and Exchange Policy will apply.
Checkers Merchandise may cancel orders for any reason. Some common situations in which orders are cancelled may include: The item is out of stock and there are no plans of restocking it, pricing errors or credit card payment is declined by the issuing financial institution.
All orders (USPS/UPS) will be processed and shipped within 10-14 business days. A “business day” is defined as any non-holiday (U.S.) Monday thru Friday.